Q: Do you really sell Perry’s Ice Cream?

Yes! We’re customers of Perry’s Ice Cream, not affiliated with the company. We buy their ice cream and ship it across the U.S. from Buffalo, NY. Every flavor we offer is 100% genuine Perry’s Ice Cream.

Q: When do you ship orders?

We ship orders every Monday and Wednesday to ensure fast, frozen delivery. Orders placed after 10 a.m. on a shipping day will go out the next shipping day.

Q: Do you offer local delivery?

Yes, local delivery is available within 30 miles of Akron, NY (ZIP 14001). The delivery fee is waived on orders of $100 or more.

Q: What happens if my order arrives melted?

If your ice cream arrives melted, contact us within 24 hours with photos. We'll issue store credit. Due to the perishable nature of ice cream, we don’t accept returns.

Q: Can I order just one carton?

No, due to shipping logistics, the minimum order is two 1.5-quart cartons. You can mix and match flavors based on what's in stock.

Q: Are any of the ice cream flavors gluten-free?

Yes! Many Perry’s Ice Cream flavors are gluten-free. You can check our full nutrition and allergen chart on the site before ordering.

Q: What allergens are in your ice cream?

Allergen information varies by flavor. Most flavors contain milk, and some contain eggs, soy, tree nuts, or peanuts. You can view our full allergen chart on our Nutrition page.

Q: What payment methods do you accept?

We accept major credit cards, Apple Pay, and Google Pay. Buy-now-pay-later options are not available.

Question 1

Can I send ice cream as a gift?

Answer

Absolutely! Add your gift message during checkout and we’ll include it in the package.

Question 2

Can I buy multiple of the same flavor?

Answer

Yes, as long as it’s in stock. For bulk requests, send us a message—we’re happy to help.

Question 3

What happens if a flavor is out of stock?

Answer

Our site only shows what’s currently in stock. If it’s not available, you won’t be able to order it—no substitutions are made.

Question 4

Is this really Perry’s Ice Cream?

Answer

Yes! Everything we sell is 100% Perry’s Ice Cream, shipped frozen from Buffalo, NY. We’re not owned by Perry’s—we’re loyal customers who make it easy for people across the country to enjoy their favorite flavors.

Question 5

Is there a minimum order?

Answer

Yes. You must order at least 2 containers (1.5 quarts each). Discounts kick in when you buy 4 or more.

Question 6

When do you ship ice cream orders?

Answer

We ship every Monday and Wednesday to ensure fast, frozen delivery. Orders placed after Wednesday ship the following Monday.

Question 7

Can I choose a delivery date?

Answer

No. We only ship on Monday and Wednesday, and delivery time depends on your location and carrier speed.

Question 8

How is my order shipped?

Answer

We use UPS and FedEx to deliver frozen packages with dry ice. You’ll get a tracking number once your order ships.

Question 9

Do you offer local delivery?

Answer

Yes! If you're in our delivery area, you’ll see a local delivery option at checkout.

Question 10

Do you ship everywhere in the U.S.?

Answer

We ship to most U.S. addresses—but not to APO/FPO, Alaska, or Hawaii due to shipping limitations.

Question 11

Do you offer refunds for melted ice cream?

Answer

We don't offer refunds, but we do provide store credit if a shipment melts. See our Shipping Policy for full details.